Application Support Analyst

Responsibilities Department Summary

Global Banking Technology & Operations Department (“GBTO”) has worldwide responsibility for supplying Global Banking and Investor Solutions (“GBIS”) various divisions with all the IT resources necessary for them to function under competitive conditions in terms of technological standards, service quality and cost. GBTO is composed of talented professionals who every day translates ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking.

Our teams are ensuring that we deliver the service our businesses need to compete and serve Société Générale's clients. Our objective is to deliver great production services in a well‑controlled, high quality and cost effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

GBTO is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

• Responsible for applications used by traders, sales and middle office on the trading floor.
• Responsibility includes software releases, configuration and support of all production system components and infrastructure.
• Support and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.
• Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.
• Develop applications to automate manual operational tasks as well as build custom real‑time monitoring tools and reports.
• Partner with global development and application support teams in New York, Chicago, Montreal, Paris, Sydney, London, Bangalore and Hong Kong. Work in follow‑the‑sun model.
• Extensive interaction is expected with traders, sales, supports and quants.
• Gaining in‑depth exposure to both the business and technology aspects of equity & derivatives business

• Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.).
• Experience working with relational and no‑relational databases, good SQL skills.
• Programming background in scripting language (TCL, Perl, Python, etc.).
• Understanding of the Agile and Continuous delivery.
• Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc).
• Knowledge of FIX and other order/rfq/trading protocols is a must.
• Understanding Rabbit
  
  MQ.

• Energetic, self‑directed and self‑motivated, able to build and sustain long‑term relationships with business and colleagues.
• Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.
• Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.
• Self‑directed, independent and comfortable in a fast paced, ambiguous and matrix environments.
• Can manage multiple tasks and use judgment to prioritize and elevate to achieve desired outcomes.
• Strong verbal and written communication skills.

• Knowledge on Capital Market and Investment Banking Activities.

• Support or Dev Ops experience across all stages (inception, analysis, design, runtime, maintenance and support).
• 8+ years experience in financial services industry.

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This…