Principal Product Manager, CX and Developer Platform

About the Job

zerohash is seeking an experienced Principal Product Manager, CX & Developer Platform, to lead the strategy and execution of the experiences that define how partners and end users interact with our platform.

This role will own the end-to-end product vision and delivery for all customer-facing surfaces — including embedded SDKs, client portals, dashboards, and other user-facing interfaces — while also shaping the underlying developer platform capabilities that power them. You will be responsible for driving UI excellence and ensuring our experiences are intuitive, scalable, and reflective of the sophistication of our infrastructure.

We thrive on a culture of collaboration, ownership, and accountability. You will be tasked with constructing and executing on the product roadmap, but should also be able to roll up your sleeves and contribute to solving complex business and technical problems.

• Own the roadmap for our Developer Platform and all SDKs
• Construct, maintain, and execute on the product roadmap ensuring timely and successful delivery of products, features, and enhancements
• Interface directly with external clients in order to elicit requirements and product feedback
• Collaborate with internal cross-functional teams including finance, compliance, client services, growth, sales, and marketing to create outsized value and to coordinate cross-functional initiatives
• Translate high-level concepts and strategies into detailed, actionable tasks and user stories using Jira
• Keep up-to-date with industry trends, best practices, and emerging regulations, particularly in the crypto and compliance domains
• Collaborate with other product team members, fostering a culture of continuous learning and growth

• Have prior experience with building a front-end product and building for developers (ie, B2B)
• Ability to understand and discuss technical concepts with engineering teams
• Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, concise, and actionable tasks.
• Proficiency in using project management and collaboration tools, particularly Jira
• Proficiency in writing and understanding SQL and have a strong understanding of database structure and mechanics
• Proficiency in interacting with and understanding REST API’s
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and stakeholders
• Proactive and self-motivated – you have a willingness to learn and adapt to new technologies and methodologies
• Strong decision-making skills – you know how to make a decision, document why you made that decision, and pivot/iterate quickly when things change
• Humility – you are not afraid to ask questions and you don’t hesitate to recognize colleagues and give credit where credit is due

• Experience in crypto, fintech, brokerage, brokerage-as a service, or trading industries
• Experience in a fast-paced startup environment

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.

The zerohash platform supports three core pillars:
Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive:…