Senior Program Manager, AI Enablement

About the Role

The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work. This is a program ownership role, not a coordination role.

You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $ and up to $. Full‑time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Own cross‑functional AI enablement programs end‑to‑end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI‑enabled solutions — not just roll them out, but get hands‑on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI‑built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self‑serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depends on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, Biz Ops, and People teams to operationalize the future of work at Chime

• 5+ years of experience in program or project management, preferably in a fast‑paced tech environment
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands‑on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

• Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
• Background in enablement, L&D, or change management in a technology environment
• Experience in an internal AI or enterprise AI adoption role
• Hands‑on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
• Background in product operations, business operations, or technical program management
• Working knowledge of AI governance or Responsible AI principles

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, and ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.