Senior AI Strategy & Operations

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI‑powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.

Gong is seeking a hands‑on Senior AI Enablement professional within our IT organization. This role is the heartbeat of our internal digital transformation, empowering internal teams by bridging the gap between strategic AI innovation and deep technical AI operations. At the innovation level you will shape high‑level AI objectives; at the operations level you will ensure that enterprise AI spend is governed, consistent, and scalable.

This is an individual contributor role for a “scrappy builder” who thrives on turning complexity into streamlined and automated excellence.

• AI Use Case Identification:
  Identify internal AI use cases that drive the most value.
• Proof of Efficacy:
  Build and deploy POCs independently to demonstrate ROI before scaling.
• Business Partnership:
  Coordinate AI project execution across teams (Talent, Support, Sales, Go‑To‑Market) to ensure critical initiatives move forward.

• AI Stack Operations:
  Ensure that the enterprise AI stack delivers maximum value: manage models, tune performance, and oversee token management.
• AI Process Standardization:
  Build consistent AI processes that enable the business to meet its objectives (e.g., prompt libraries, system approvals).
• Performance Monitoring:
  Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates.

• The Person a:
  You can think as a business strategist (high-level objectives) and as a technical builder familiar with IT operations or the software development life cycle. Technical Depth:
  Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs).
• Scrappy Builder:
  You have a “hands‑on‑keyboard” mentality and can turn a stakeholder idea into a working agentic workflow without external engineering resources.
• Business Acumen:
  Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders.

• Orchestration:
  Experience with Lang Chain or similar agentic frameworks.
• AI Tooling:
  Prompt Flow, Vector Databases, and API integration.
• Data & Analytics:
  Ability to build performance and cost‑tracking dashboards (SQL, Tableau, etc.).

• Medical, dental, and vision plans tailored to you and your family’s needs.
• Wellbeing Fund – flexible wellness stipend.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program.
• Education & learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company‑wide recharge days each quarter.
• Work‑from‑home stipend.

The annual salary hiring range for this position is $121,000 – $185,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which may differ for candidates in other locations. The total compensation package for this position may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs may offer the potential to achieve above-target earnings for those who exceed their sales targets.

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Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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