Senior ServiceNow Developer

Senior Service Now Developer

As a Senior Service Now Developer, you will play a pivotal role in the configuration, development, and maintenance of our Service Now platform across the full breadth of the product. This position is ideal for candidates with broad, hands‑on Service Now platform experience who are looking for the opportunity to lead significant projects and initiatives within a dynamic IT environment. You will work closely with senior administrators, developers, and stakeholders to ensure the efficient operation of Service Now and to continually expand what the platform delivers to the business.

• Have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Have 3-5 years or more of proven experience as a Service Now Developer.
• Have broad, hands‑on experience developing across the Service Now platform, including custom application development, Flow Designer, integrations, and scripting.
• Have extensive experience and knowledge of Service Now backend technologies, including Glide Record, scripted REST APIs, business rules, script includes, and server‑side scripting.
• Have proven experience with Service Now frontend methodologies including Employee Center, Work spaces, Mobile, and UI Builder.
• Have excellent problem‑solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies including generative AI.
• Possess a solid understanding of ITIL concepts and principles.
• Have experience maturing the Configuration Management Database (CMDB) and integrating it with custom import solutions and external data sources.
• Have experience administering a Service Now platform, including platform upgrades, instance health, and security monitoring.
• Have experience or certifications in any of our emerging product areas, such as Customer Service Management (CSM), Hardware Asset Management (HAM), Source‑to‑Pay (S2P), Workplace Service Delivery (WSD), or Platform Analytics.
• Have experience with Service Now AI products and integrations, including Now Assist, Build Agent, third‑party AI tools, and MCP servers

• Configuration and Customization:
  Assist in the configuration and customization of the Service Now platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Custom Application Development and Management:
  Build and support company‑specific functions and workflows.
• Integration:
  Integrate Service Now with other systems and tools—including custom import solutions and external data sources—ensuring data consistency and seamless information flow.
• CMDB Maturity and Data Integrity:
  Help mature the corporate‑wide CMDB and foster adoption across the organization, including onboarding data through custom import solutions and integrations.
• Service Catalog Management:
  Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Platform Administration, Security and Compliance:
  Help administer healthy Service Now instances—supporting platform upgrades, security monitoring, access controls, role management, and auditing—to keep the environment secure and compliant.
• Collaboration:
  
  Collaborate with cross‑functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs.
• Documentation:
  Keep clear, accurate records of configurations, customizations, and development work to support knowledge sharing and future reference.
• Continuous Learning:
  Stay up to date with the latest Service Now features, best practices, and industry trends to contribute to the improvement of our Service Now environment.

The annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long‑term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.