ServiceNow Developer

Responsibilities

• Service Now Configuration:
  Perform hands-on configuration and customization of the Service Now platform to meet business requirements. Service Now modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM, and more.
• Scripting:
  Write and document clean, efficient, and maintainable code using JavaScript, including server-side (Business Rules, Script Includes, Scheduled Jobs, UI Actions, Flow Designer) and client-side (Client Scripts, UI Policies, Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set, project, and upgrade.
• Integration Development:
  Design, develop, and maintain integrations using Service Now Workflow Data Fabric (Integration Hub - Flow Designer actions, spokes, subflows), REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages), and middleware-based architectures. Apply integration patterns including ETL, e-bonding, and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.
• Technical Acumen:
  Provide expertise for all technical issues related to development. Support the administration of multiple Service Now instances including access control, workflow automation, data management, integrations, and system maintenance and upgrade tasks.
• Scoped Application Development:
  Develop and maintain Service Now scoped applications with an understanding of application scope isolation, cross-scope access patterns, and the implications of custom table creation on platform licensing. Align development work with Service Now’s Common Service Data Model (CSDM).
• Requirement Gathering:
  Collaborate with implementation partners, system admins, business users, and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable Service Now solutions.
• Solution Design and Development:
  Design and develop Service Now solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.
• Testing and Quality Assurance:
  
  Manage tool configurations to ensure reliable production. Conduct thorough testing of Service Now enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices. Familiarity with Service Now Automated Test Framework (ATF) for regression testing is a plus.
• Security and Compliance Awareness:
  Proactively identify security considerations in business rules, integrations, and access control designs during the development process. Support platform security hardening activities including ACLs, security properties, data classification, and Health Scan remediation.
• Documentation and Training:
  Create and maintain comprehensive technical documentation, including design documents, integration runbooks, knowledge articles, system configurations, and workflows as a standard part of the development lifecycle. Provide training and guidance to end-users and other administrators on Service Now functionality and best practices.
• AI-Augmented Development:
  Leverage Service Now Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration. Support Now Assist for ITSM use cases including case summarization, resolution recommendations, and knowledge article generation.
• Continuous Improvement:
  Maintain Service Now certifications, stay updated on the latest Service Now features, updates, enhancements, and industry trends. Identify deficiencies or opportunities for process improvement and recommend solutions to optimize the use of the Service Now platform.

• Experience: Minimum of 5 years of hands-on experience as a Service Now developer configuring and customizing the Service Now platform, particularly for ITSM, ITOM, and HAM modules. Experience with Service Now product implementation is a bonus.
• Service Now Certifications: Certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified…