Principal Engineer, Agentic Journey Engineering Lead

Responsibilities

• Drive the development and deployment of autonomous AI agents on Microsoft Copilot Studio (M365)
• Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio
• Design conversational and workflow agents that integrate with Microsoft 365 apps and enterprise data sources
• Develop custom Copilot plugins and extensions to enhance agent capabilities
• Implement agent safety and transparency features per established governance frameworks
• Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows
• Produce sequence diagrams, decision trees, and agent contracts aligned to approved architecture patterns for consistent engineering execution
• Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences
• Build and maintain Power Automate flows to orchestrate multi-step business processes
• Collaborate with CRM and platform teams to ensure seamless integration between D365 agents and broader enterprise agentic solutions
• Own the delivery lifecycle for agentic and AI‑powered solutions
• Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards
• Ensure delivered solutions meet compliance requirements

• Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field
• 12+ years overall experience in application engineering and delivery
• Including 5+ years at Lead / Senior Engineer level on enterprise application platforms
• 2+ years hands‑on building production GenAI / agentic solutions (chat, copilots, multi‑agent orchestration, RAG)
• Strong proficiency in Python, C#, or Java Script
• Hands‑on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors
• Proficiency in Dataverse — data modeling, customization, and plugin development
• Experience building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem
• Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems
• Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation)
• Working knowledge of Azure cloud services, Azure Integration Services, and API Management
• Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure Dev Ops
• Familiarity with source control (Git) and Dev Ops best practices