Software Engineer, Test & Infrastructure III

You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and youre always growing through peer reviews, knowledge sharing, and mentoring.

You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren just buzzwords, but the way you work. If you love building robust, high-throughput test platforms as much as we do, we love to hear from you!

At Vail, our QA Engineering team is deeply technical—we don just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do.

You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day, from web to telephony platforms, and youre always growing through peer reviews, knowledge sharing, and mentoring.

You thrive in flexible, human-centered environments where hybrid collaboration and sustainable engineering aren just buzzwords, but the way you work. If you love building robust, high-throughput test platforms as much as we do, we love to hear from you!

At Vail, our QA Engineering team is deeply technical—we don just validate features, we build the frameworks and infrastructure that test real-world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart, with a QA-first mindset and a passion for building robust, scalable systems that reveal issues before our customers do.

• Lead Automation Development: Design, develop, and maintain scalable, reusable automation frameworks that improve reliability, maintainability, and engineering efficiency across multiple products.
• Own Complex Test Automation: Build and maintain automation for functional, integration, regression, and performance testing across distributed applications, APIs, and telecommunications platforms.
• Advance Test Infrastructure: Enhance internal automation tools, testing libraries, and CI/CD workflows that improve quality, reduce manual effort, and accelerate software delivery.
• Strengthen CI/CD Pipelines: Design and optimize automated test execution within Jenkins and containerized environments, ensuring dependable and repeatable validation throughout the software development lifecycle.
• Analyze and Resolve Complex Issues: Investigate failures across applications, services, databases, and infrastructure using logs, metrics, and diagnostic tools to identify root causes and improve automation resiliency.
• Lead Performance Validation: Develop and execute performance, load, and stress testing strategies that accurately model production workloads and identify system bottlenecks before release.
• Collaborate Across Engineering: Partner with Software Engineering, Product Management, Dev Ops, and Operations to improve system quality, release readiness, and overall testability.
• Provide Technical Leadership: Mentor engineers through code reviews, automation design discussions, and troubleshooting while promoting engineering best practices across the QA organization.
• Drive Continuous Improvement: Lead initiatives that expand automation coverage, improve framework architecture, increase test reliability, and elevate engineering productivity.

We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• Bachelor's or Master 9s degree in Computer…