ServiceNow Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Service Now Developer

Chicago, IL
(Remote)

Seeking an experienced Service Now Developer to support enterprise Service Now implementations, enhancements, and integrations. The role will focus on Demand Management, IT Service Management (ITSM), Service Catalog, End User Services, Forms Development, and Microsoft O365 integrations including Outlook and Teams.

• Design, develop, and enhance Service Now solutions across Demand Management, ITSM, Service Catalog, and End User Services.
• Develop and maintain forms, catalog items, record producers, workflows, and automation aligned with business requirements.
• Configure and customize Service Now using:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • Flow Designer
  • Workflows

• Design and implement integrations between Service Now and Microsoft O365 applications, including Outlook and Teams.
• Build and maintain integrations using REST APIs, SOAP APIs, Integration Hub, and web services.
• Support automation use cases such as email-driven requests, notifications, and collaboration workflows.
• Develop and enhance self-service offerings within Service Catalog and Employee Center.
• Build intuitive forms and user interfaces that improve the employee and end-user experience.
• Ensure seamless integration between forms, workflows, and backend processes.

• Support the Demand Management lifecycle from intake and prioritization through fulfillment.
• Translate business requirements into scalable Service Now solutions.
• Partner with stakeholders to refine requirements and optimize processes.

• Perform unit testing and support User Acceptance Testing (UAT).
• Assist with production deployments and release activities.
• Provide Level 3 support for incidents, enhancements, and platform issues.
• Participate in code reviews and platform governance activities.
• Work closely with product owners, architects, and distributed delivery teams.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.

• 5+ years of hands-on Service Now development experience.
• Strong expertise in:
  • ITSM modules
  • Service Catalog
  • Service Now Integrations
• Experience with workflow automation and forms development.
• Experience with:
  • REST/SOAP integrations
  • Integration Hub
  • Flow Designer
• Hands-on experience integrating Service Now with Microsoft O365 applications such as Outlook and Teams.

• Experience with Demand Management.
• Experience with Employee Center and End User Services.
• Exposure to HRSD, CSM, or ITOM modules.
• Experience working in financial services or other regulated environments.
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Strong communication and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced Agile environment.
• Strong attention to detail and commitment to quality delivery.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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