Sr. Platform Software Engineer

Company Summary

is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

As a Senior Platform Software Engineer on Zoro’s Enterprise Platform Engineering group, you’ll directly influence company-wide engineering productivity, operational resilience, and customer experience by building core infrastructure relied upon by every major area of our business. This role combines deep technical expertise, strategic technical leadership, and influential communication to improve Zoro’s foundational technology platforms; enabling rapid, safe, and scalable development across more than 20 engineering teams.

This position is ideal for a senior engineer who thrives leading without direct authority, enjoys tackling ambiguous challenges, and deeply values both developer experience and system reliability.

• Design, code, and ship scalable, high-performance platform services and developer tools that enhance system resilience and significantly accelerate developer velocity across Zoro.
• Lead strategic technical decisions
  , shape platform roadmaps, and proactively identify opportunities for long-term improvements in efficiency, reliability, and maintainability.
• Act as a technical leader and advocate for engineering excellence across multiple teams, setting standards, influencing best practices, and mentoring engineers of varied backgrounds.
• Translate complex and ambiguous business requirements into clear, actionable technical solutions, balancing short-term needs with long-term strategy and technical vision.
• Drive the end-to-end lifecycle of critical systems—from initial design to deployment, monitoring, compliance (PCI/SOX), and operational rigor.
• Present technical strategies, proposals, and results confidently to senior stakeholders, clearly demonstrating how technical initiatives drive business outcomes.
• Collaborate cross-functionally with stakeholders across engineering, product, fulfillment, category, and customer service teams to deliver cohesive and impactful platform solutions.
• Lead rapid technical resolution for significant production incidents, mentor team members in effective incident management practices, and contribute to continuous improvement initiatives enhancing system reliability.
• Foster a collaborative, inclusive culture that encourages continuous learning, healthy collaboration, and respect for diverse technical viewpoints.
• Continuously improve team and organizational effectiveness
  , retiring tech debt, enhancing engineering workflows, and celebrating iterative improvements.
• Facilitate and model responsible adoption of agentic software engineering practices across teams, establishing patterns that improve developer velocity, testing rigor, documentation quality, and operational safety.

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 6+ years experience building, testing, and operating complex backend or platform engineering systems in production.
• Expert-level proficiency in at least one major programming language (Python, Type Script, Java, or equivalent) with practical knowledge of others.
• Demonstrated ability to design and operate highly available, scalable distributed systems using cloud infrastructure and Infrastructure as Code tools (Terraform preferred).
• Deep expertise in CI/CD automation, testing frameworks, and observability tooling (e.g., Datadog, Prometheus).
• Hands‑on experience managing and optimizing containerized environments (Kubernetes, Cloud Run).
• Proven record of operational excellence, including participation in on‑call rotations and debugging complex production issues across multiple services.
• Strong strategic communication skills, capable of clearly articulating technical proposals to both technical and non‑technical stakeholders.
• Hands‑on experience with AI‑assisted engineering workflows that…