Customer Program Manager

Job Title:

Customer Program Manager

Job Location:

Chicago, IL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for a CUSTOMER PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our strategic DGF customers with a complex supply chain.

Key Responsibilities:

(enter 5-10 bullets regarding the position responsibilities - keep it short/concise)

* Review and ensure achievement of customer specific KPIs and service agreements

* Provide performance reporting

* Maintain communication with internal/external/third parties to meet customer expectations

* Provide proactive problem resolution and corrective actions to ensure excellence in service

* Key contact for escalations

* Develop sustainable relationship with internal and external stakeholders

* Coordinate implementation of business

* Participate/lead in customer reviews (Q  and/or MBRs)

Skills / Requirements: (Enter 5-7 bullets of your MUST HAVE and PREFERRED skill requirements)

* Strong interpersonal and communication skills and an ability to manage multiple priorities

* Strong commitment to customer service and satisfaction

* Proficient with email, Excel, Word and Power Point

* Strong understanding of freight forwarding and the logistics Industry

* Analytical and problem solving capabilities

* Fluent in English communication (verbal & written)

Pay Range: $79,777.50 - $+ (Based on Experience)

Benefits (All Non-Union Employees)

* Compensation:
Competitive base salary plus role dependent performance-based incentives.

* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.

* Stock Purchase Plan:
Ability to purchase Deutsche Post AG shares at a discounted rate.

* Medical:
Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.

* Vision:
Optional coverage for exams, frames, and contacts.

* Dental:
Optional coverage for preventive, basic, and major services.

* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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