Terminal Operations Coordinator

Overview

Job Description - Terminal Operations Coordinator (18107)

About Us:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments:
Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

Role

Description:

Provide aviation support services to the U.S. Department of State (DoS) and Bureau of Diplomatic Security (DS), under the oversight of the Bureau for International Narcotics and Law Enforcement Affairs Office of Aviation (INLA). The Terminal Operations Coordinator supports passenger processing to ensure the safe and efficient movement of personnel, baggage and cargo in support of Embassy Air flights, conducts passenger movement briefings and security processing.

Monitors flight schedules, communicates vital information to leadership, monitors weather conditions, ensures compliance with aviation regulations, maintains accurate records, identifies areas for improvement, and provides excellent customer service.

Key Responsibilities:

• Responsible for the operational performance and sustainment of passenger terminal operations in support of U.S. Embassy and/or Chief of Mission (COM).
• Perform passenger check-in procedures, manifesting, weight data entry, edit manifests as required, and select appropriate charge codes using FLY-EA-Skyline software.
• Ensure all passengers, baggage and cargo complete required security and screening checks during check-in, and that they are cleared prior to manifesting and boarding.
• Monitor and adjust flight schedules as required by weather, technical issues, or other operational considerations.
• Develop, implement, and ensure compliance with emergency response procedures.
• Ensure exceptional customer service and a positive passenger experience.
• Ensure that the flight adheres to its planned schedule, and, when necessary, make appropriate adjustments and notifications for deviations.
• Assist in the resolution of issues that may impact the mission, including scheduling changes, passenger movement, or cargo and baggage restrictions.
• Maintain timely and effective communication with flight crews, passengers, and management.
• Assist in arranging transportation, accommodation, and other logistics as required for passengers.
• Ensure cargo staged and loaded to aircraft as required.
• Ensure passenger safety within the airport working area and when in close proximity to aircraft, vehicles, and ground support equipment.
• Perform physically demanding tasks including lifting heavy baggage, working in various weather conditions, and standing and walking for extended periods.
• Maintain the required security clearance.
• Deploy and operate under austere conditions as required.
• Position requires a U.S. security clearance and a valid passport.
• Perform other duties as assigned.

Qualifications

Basic Qualifications:

• Associate degree or equivalent, military or related experience and/or training, or equivalent combination of education and experience.
• Other related operations experience may be considered and/or substituted.
• 5 years of experience in an Air Operations Center, Direct Air Support Center, Base Operations, Command Post or commercial customer service position in airline booking, scheduling or operations.
• Knowledge of Federal Aviation Regulations (Preferred).
• FAA Flight Dispatcher License (Preferred).
• 1 year airport terminal operation experience with baggage handling or internship with an airline or flight department.
• Prior military service (preferred).

Compensation and Benefits:

• Rotation Schedule.
• Competitive salary and bonus package.
• Comprehensive…