Export VIP Client Support Specialist

Export VIP Client Support Specialist

MSC USA – Chicago

Salary: 47,000.00 – 55,000.00 USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different backgrounds and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving.

You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world.

• Processes booking request from clients per booking procedure.
• Handles emails & phone calls protocol per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated correctly and can communicate rate discrepancies.
• Understands account contracts to communicate rates, free time, and stipulations.
• Completes a daily productivity report as part of tasks assigned by the Department.
• Establishes and maintains good relationships with customers (email/phone and F2F meetings).
• Assists and resolves customer inquiries.
• Coordinates with different departments in the US and overseas to ensure smooth loading/unloading process.
• Manages day‑to‑day operations of the assigned accounts.
• Analyzes and discusses with management responses to customer scorecards and KPI reports on MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Serves as a liaison between overseas offices, MSC departments, vendors, and customers – the face of MSC in the eyes of the accounts.
• Gathers and maintains proficient knowledge of the market and maritime industry.
• Understands department procedures and flows.
• Follows MSC policies, procedures, and core values.
• Performs other duties as assigned.

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• English: advanced.
• Strong attention to details.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.
• Ability to work under tight deadlines.
• Great team player.
• Knowledge of MS Excel with ability to learn new software.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

• Authorization to work in the U.S.

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts – (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, employing over 200,000 people. The company evolved from a one‑vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes.

With access to an integrated network of road, rail, air, and sea transport resources, MSC prides itself on delivering global service with local knowledge.

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.