Air Export Coordinator

The Air Export Coordinator is responsible for managing international air freight shipments from start to finish using Cargo Wise. This role owns files A-Z, including customer quotations, booking, documentation, compliance, and billing, ensuring shipments move efficiently and meet all regulatory and service requirements.

• Handle export files from initial quote through final billing and file closure
• Arrange bookings with airlines, co-loaders, and cartage providers
• Coordinate pickups, cargo readiness, and flight scheduling
• Monitor shipment milestones and proactively manage delays or exceptions
• Prepare competitive spot and RFQ quotations
• Analyze carrier rates, surcharges, and routing options
• Maintain margin targets and update rate sheets in Cargo Wise

• Prepare and validate export documentation (HAWB/MAWB, commercial invoices, packing lists, EEI filings where applicable)
• Ensure compliance with TSA, IATA, and U.S. export regulations
• Verify customer SOPs and country-specific requirements

• Serve as primary point of contact for customers and overseas agents
• Provide shipment updates, resolve issues, and manage expectations
• Build strong client relationships to support retention and growth

• 2+ years of international air export freight forwarding experience
• Hands‑on experience with Cargo Wise
• Strong knowledge of air freight documentation and export compliance
• Experience preparing customer quotations and managing margins
• Excellent communication and organizational skills

• IATA or Dangerous Goods familiarity
• Experience with high-volume export desks
• Knowledge of temperature‑controlled, pharma, or time‑critical shipments

• A‑Z shipment ownership
• Rate negotiation and quoting
• Attention to detail and deadline management
• Problem solving and proactive communication
• Multitasking in a fast‑paced logistics environment