Carrier Success Specialist

IL - HQ: 318 N Carpenter St, 5th Fl, Chicago, IL 60607, USA
CA - HQ: 701 S Coast Hwy 101, Encinitas, CA 92024, USA

Flock Freight is a Freight Tech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal‑free truckload service, Flock Direct, finds the best options to pool freight among billions of possible combinations, optimizing routes while filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination, allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity—all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards for all stakeholders.

As a Carrier Success Specialist you will help grow and manage our carrier network while ensuring freight moves successfully through our platform. This role is ideal for someone who is competitive, relationship‑driven, and energized by fast‑paced execution.

You will engage and onboard new carrier partners through outbound outreach, build trusted carrier relationships, and source capacity to solve coverage needs in real time. You will also partner closely with Customer Success, Tracking, and Operations to deliver a high‑quality experience throughout the shipment lifecycle.

• Build, manage, and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution with a higher level of independence, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop strong, trusted carrier relationships through consistent and strategic communication that drives long‑term engagement, reliability, and platform adoption.
• Apply strong sales, negotiation, and market knowledge to optimize carrier utilization and deliver strong economic outcomes.
• Proactively source capacity and solve coverage challenges in real time, using sound judgment in a fast‑moving environment.
• Collaborate cross‑functionally with Customer Success, Tracking, and Operations teams to deliver a high‑quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real‑time coverage, execution, and decision‑making.
• Monitor shipments, carrier performance, and team metrics, proactively identifying issues, trends, and opportunities for improvement.
• Consistently hit or exceed performance goals, including activity, coverage, and revenue‑related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners and support long‑term network growth.

• 4+ years of carrier sales experience required.
• Experience in brokerage, transportation, logistics, or another carrier‑facing sales environment strongly preferred.
• Demonstrated ability to meet or exceed activity, coverage, and revenue goals.
• Strong written and verbal communication skills.
• Confident decision‑maker with strong negotiation and problem‑solving instincts.
• Strong work ethic, sound judgment, and the ability to operate with increasing independence.

The base salary range for this position is $50,000 – $75,000 per year + Commission. In addition to salary, full‑time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

• Hybrid Work Model:
  We value in‑office collaboration, cross‑functional teamwork, and winning together. Through scheduled in‑office and work‑from‑home days, we work more efficiently and collaboratively.
• 401(k) – We provide a 401(k) plan to help you set your future self up for success.
• Medical, Dental & Vision – Generous coverage for employees and dependents. Both HMO and PPO options are provided.

We are targeting talent in the San Diego and Chicagoland areas.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.