Air Import Specialist

Summary

The role of the Air Import Specialist is responsible for managing air import shipments, ensuring high-quality service that meets or exceeds customer expectations. This includes coordinating with airlines and clients to provide updates on flight status and the arrival of shipments, while delivering exceptional service to both suppliers and customers. The role involves offering effective solutions, adhering to company policies, and ensuring full compliance with relevant laws, regulations, and industry best practices.

• Track arrivals of cargo via web, with JAS origin and warehouses.
• Receive customer service transmissions and send them to the warehouses before 8 hours of the flight arrival.
• Report missing documents/packages to customer service, origin, and customer.
• Enter and forward the transmissions sent by customer services to generate the operation.
• Generate the notice of arrival of the cargo to the warehouse/fiscal warehouse and send the dispatch.
• Generate the invoice for freight and handling of the operation as soon as the cargo arrives.
• Coordinate the sending of documents to customers by courier.
• Issue insurance according to customer service instruction.
• Comply with customs transmissions at the time regulated by customs.
• Notify the client of the arrival of their cargo immediately.
• Daily track all pending flights, reporting delays or other issues.

• Minimum 3 years’ experience in Air imports or a combination of education and expertise.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self‑motivated, able to work in a team and independently.
• Knowledge of U.S. customs laws, practices and procedures.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
• Able to interact positively and effectively with co‑workers, subordinates and supervisors.

• High School Diploma or GED required.
• Minimum 3 years’ experience in Air imports or a combination of education and expertise required.
• Cargowise (C1) experience is preferred.
• Experience and knowledge regarding import entry procedures, compliance, rules and regulations preferred.
• OGA experience is preferred.

Work is 100% performed in a climate‑controlled internal office environment under normal office conditions. The employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. The employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The base salary range for this position is $60,000 to $65,000 annually, in accordance with the Illinois pay transparency law. Individual pay within this range is determined based on relevant experience, education, skills, and performance.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. The company complies with the Illinois pay transparency law and does not discriminate against any applicant or employee based on protected characteristics.