Seafreight Export Coordinator

About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values:
Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position has a base compensation range of $28.85 to $32.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Seafreight Export Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. This employee serves as a liaison with customers, vendors, and government agencies for all sea freight export activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e. delays, billing, new shipment requests, shipping instructions, etc.)Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements

Performs credit check prior to arranging transportation

Places and processes customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability

Proactively schedules bookings for recurring customers to ensure adequate truck and vessel capacity

Dispatches all Hellmann arranged pickups or communicates necessary information to shipper / carrier for all non-Hellmann arranged pickups

Submits insurance purchase requests, upon request

Secures all required commercial and regulatory documentation and validates that all documents are valid

Ensures all related addresses / contacts are entered and checked for DPS (Denied Party Screening)
Sends the shipping instructions to the carrier prior to cut-off Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)
Enters and updates all required milestone tracking events within area of responsibility

Creates the Master Agent Settlement / Profit Share Invoice Archives any additional documentation not already scanned and audits the file for accuracy and completeness

Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.

Ensures shipments are transferred to destination office timely and handles communication with destination

Escalates all recurring carrier/vendor service issues to supervisor

Consults with supervisor prior to agreeing to non-standard services and/or pricing

Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales Identifies noticed client trends (volume drop or increase) and escalates as necessary

Maintains service relations with customers, carriers, and vendors

Monitors customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability

Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement

High School Diploma or GEDOne to three years of previous experience in freight forwarding industry preferred

Completion of any industry related course is an assetKNOWLEDGE, SKILLS, & ATTRIBUTESOrganizational skills

Time management and prioritization

Customer-focused

Adaptable / flexible to high-pressured environment

Interpersonal skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet Proficient in world geography, shipping documentation, and Incoterms preferred

Proficient written and verbal skills communication skills in English Ability to calculate figures and amounts such as freight rates, discounts, and other percentagesPHYSICAL DEMANDS While…