Air & Ocean Import coordinator

Industry: Freight Forwarding / International Logistics

Freight Appointments is partnering with a well-established international freight forwarding company located in Chicago's West Loop to identify an experienced Ocean Import Coordinator
. This is an excellent opportunity to join a growing logistics organization that values operational excellence, customer service, and long-term career development.

The Ocean Import Coordinator will be responsible for managing end-to-end ocean import shipments from origin through final delivery, ensuring compliance, accuracy, and exceptional customer service.

• Manage full-cycle ocean import shipments from booking through final delivery
• Coordinate with overseas agents, steamship lines, CFS stations, truckers, warehouses, and customs brokers
• Prepare and process import documentation, including ISF filings, Arrival Notices, Delivery Orders, and related shipment documents
• Track shipment milestones and proactively communicate updates to customers
• Ensure timely cargo release, customs clearance, and final delivery coordination
• Review and process vendor invoices, customer billing, and file profitability
• Maintain strong communication with customers, carriers, and internal departments
• Ensure compliance with U.S. Customs regulations and company standard operating procedures
• Resolve shipment delays, discrepancies, and claims in a timely manner

• 2+ years of ocean import experience within a freight forwarding environment
• Strong knowledge of ocean import documentation and U.S. Customs regulations
• Experience working with steamship lines, CFS facilities, trucking companies, and customs brokers
• Proficiency in Cargo Wise or similar freight forwarding software preferred
• Strong organizational, multitasking, and problem-solving abilities
• Excellent customer service and communication skills
• Competitive base salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) with company benefits
• Paid time off and holidays
• Professional development and career growth opportunities