Seafreight Import Coordinator

About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values:
Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position has a base compensation range of $28.85 to $32.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Sea freight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all sea freight import activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices

Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements

Consults with supervisor prior to agreeing to non-standard services and/or pricing

Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)Performs

credit check prior to arranging transportation

Submits insurance purchase requests, upon request

Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)Promptly communicates all additional charges incurred to the customer to prevent disputed invoices

Responsible to obtain / retrieve the Arrival Notice from the carrier

Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPIDispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries

Sends Customer Arrival Notice Collaborates with Trade Services to arrange inspections, when required

Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight

Enters and updates all required milestone tracking events within area of responsibility

Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE Associate’s Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement

High School Diploma or GEDOne to three years of previous experience in freight forwarding industry preferred

Completion of any…