Equipment Dispatcher

Equipment Dispatcher

Under general supervision, receives and transmits radio and telephone communications and dispatches appropriate equipment and personnel in response to vehicle and equipment breakdowns, service requests and emergency situations, and performs related duties as required.

• Positions work assigned shift at a Dispatch Center at O'Hare or Midway International Airport, monitoring, receiving and transmitting radio communications to provide vehicle services to support the airport's operations.
• Maintains records and monitors the location of Motor Truck Drivers and their assigned city vehicles, tracking their airside or landside location in the airport through radio communications and maintains records of these activities.
• Answers calls via radio and phone from Airport Operations staff requesting vehicle services support and dispatches vehicles and equipment to assist, including vehicles to escort/transport contractors to airside locations, sweepers, tow trucks, snow removal or salt spreading equipment.
• Relays instructions and assignments given by Motor Truck Foreman and Vehicle Services Management Team to Motor Truck Drivers throughout the airport via two-way radios and pagers; maintains communications during emergency or stand‑by alert incidents.
• Calls out and notifies Motor Truck Drivers to report for work during emergency or snow operations; prepares manual and computerized manpower reports.
• Additional duties may be required for this position.

Location:

O'Hare Airport AMC (Building 502) 10000 Montrose Ave, Chicago, IL 60666

Days:
Monday - Friday

Hours:

6:00 a.m.

- 2:00 p.m.; 2:00 p.m.

- 10:00 p.m.; 10:00 p.m.

- 6:00 a.m.

Minimum:

• Two years of work experience in operating automotive equipment as a Motor Truck Driver OR two years of work experience in operating radio and communications equipment in a communications or dispatch work environment.
• Must pass an airport background check and a Security Threat Assessment (STA).
• Provide valid U.S. driver's license at time of processing.
• Basic personal computer operations and applicable software; strong knowledge of radio phraseology, radio communications equipment; knowledge of geographical locations within the city and departmental facilities; familiarity with City 311-CSR system; knowledge of applicable City and department policies, procedures, rules, and regulations.

Licensure, Certification, or Other

Qualifications:

None.

New employees are required to complete all training requirements including working knowledge of specialized CDA equipment used for duty assignments, snow removal and airport emergencies within 60 days and pass an examination for competency. Training will cover Radio Phraseology, CDA Operations, Emergency Response SOPs, Winter Operations, Electronic Logging System, with a 30-day training evaluation.

The position requires completion of a written test / skills assessment. Successful candidates will be hired in seniority order (for bidders) or lottery/random order (for external candidates).

Preference will be given to candidates possessing:

• At least 2 years of airfield/airport experience.
• Valid Commercial Driver's License with X Endorsement.

This position is in the Career Service. The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.