Crew Chief Ramp Service Agent

Location:

Chicago O'Hare International Airport (ORD-TRML) – Chicago, IL

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
• The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $23.63 per hour.

This list is intended to reflect the current job but there may be additional essential functions (and non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

• The Fleet Service Crew Chief will lead and direct the work of Fleet Service employees on his assigned crew.
• Responsibilities include the completion of paperwork and reports in connection with his normally assigned duties.
• Role requires proper work methods, conduct classroom and/or on‑the‑job training (OJT), conduct meetings or indoctrinate employees in new or revised operational procedures.
• Responsible for the overall performance of his crew, including the timely and satisfactory completion of work assignments.
• Ensure employees assigned to his crew are properly utilized and instructed for the efficient performance of their daily work and that required forms, records, reports, and other paperwork are completed legibly and correctly.

• Periodic evaluation of operational requirements and performance.
• Operational planning and scheduling.
• Evaluation of training methods and techniques.
• Evaluation of equipment, vehicles, and tools.
• Guide aircraft by standing and holding wands at or above shoulder height.
• Lead and direct team in loading baggage/cargo in the aircraft cargo compartment.
• Drive and operate all ramp equipment.
• Service aircraft at gates with ground power and air conditioning.
• Tow and pushback aircraft from gates.
• Service aircraft lavatories and water ports.
• Clean interior of aircraft when needed.
• Adhere to government regulations (e.g., DOT, FAA, TSA).
• Adhere to company policies, procedures, and performance standards.
• Perform all functions in accordance with safety procedures and policies.
• Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes.
• Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays.

• High school diploma or GED or international equivalent.
• Must be 18 years of age or older.
• People-oriented and highly motivated, with a positive and cooperative attitude.
• Lift, load, unload, and transport bags and cargo to/from aircraft’s, bag carts, and conveyor belts.
• Good communication skills.
• Applicable valid driver’s license as required by local authorities.
• Completion of a pre‑employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Ability to obtain jet bridge certification.
• Must have the ability to pass the US Postal Service background check.

• Travel Perks:
  You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health…