Terminal​/Ramp Monitors

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Summary:

Responsible for being the initial point of contact, airport wide for operational needs by performing the following duties.

Pay Range : $24 - $27 per hour

Be the go-to during irregular operations - when weather, delays, or disruptions hit, you're coordinating the response.

Monitor day-to-day operations across airport-wide Common Use premises, keeping everything running on schedule.

Oversee ticket counter, bag makeup, baggage claim, and recheck counter assignments on Common Use premises.

Keep eyes on hold room and gate operations through Common Use devices, making sure passenger flow stays smooth.

Track F.I.S. (Federal Inspection Services) operations related to international passenger processing.

Coordinate directly with Tower staff to keep the full Common Use operation aligned airport-wide.

Assess Common Use operational performance and spot issues before they become delays.

Generate daily operation reports that keep leadership informed and operations accountable.

Step up wherever needed - this role flexes with whatever the airport throws at it.

Driving credentials:
Ability to obtain and maintain a basic yellow driving stripe for O'Hare Airport, drive on the airfield, and keep a clean driving record.

Education/

Experience:

Associate's degree (A.S.) minimum from a two-year college or university, plus 1-2 years of related airport operations/customer service experience - or an equivalent combination of education and experience.

Communication skills:
Strong written and verbal communication - you'll be writing reports, corresponding across departments, and briefing groups of managers, clients, and the public.

Sharp reasoning ability:
Comfortable defining problems, gathering data, and drawing solid conclusions from technical instructions, diagrams, and shifting variables.

Working math skills:
Comfortable with figures, proportions, percentages, and basic algebra/geometry.

Computer proficiency:
Familiarity with word processing, spreadsheet, internet, and database software.

Situational awareness and professionalism that holds up under pressure, plus sound judgment when it counts.

You'll work near moving mechanical parts, aircraft, and airport ground service equipment as a regular part of the job, with occasional exposure to fumes or airborne particles. Noise levels are typically moderate. This is a hands-on, airfield-adjacent role for someone who wants to be where the action is - not behind a desk removed from it.

High-impact role. You're the coordination point that keeps Common Use operations airport-wide running without a hitch. Real ownership. Daily reports, direct Tower coordination, and hands-on problem solving - your judgment matters here. Career runway. Airport operations experience at one of the busiest airports in the world opens doors across the industry.

O'Hare energy. Few places move faster or teach you more about how a major airport truly runs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Driving Ability:

Ability to successfully obtain and keep a basic yellow driving strip for O'Hare Airport, drive on the airfield, and maintain a clean driving record.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and…