Corporate Logistics Supervisor

Chicago - Merchandise Mart
Blommer Chocolate Company (Headquarters)
222 Merchandise Mart Plaza
Suite 626
Chicago, IL , USA

Chicago - Merchandise Mart
Blommer Chocolate Company (Headquarters)
222 Merchandise Mart Plaza
Suite 626
Chicago, IL , USA

• Supervise daily transportation operations and provide direction to Logistics Coordinators to ensure cost-effective, on-time deliveries and compliance with customer requirements.
• Review carrier bids, approve carrier selection decisions, and support rate negotiations to optimize transportation costs and service levels.
• Lead resolution of transportation issues including shipment delays, carrier service failures, loading challenges, and customer escalations.
• Manage logistics-related customer complaints from investigation through closure, including root cause analysis, corrective actions, and trend reporting.
• Serve as the primary escalation point for customers, carriers, Customer Service, Sales, and Operations regarding transportation-related matters.
• Manage carrier relationships, contracts, performance metrics, and compliance with service commitments and company expectations.
• Create, maintain, and continuously improve department Standard Operating Procedures (SOPs) and ensure team compliance through training and communication.
• Oversee Transportation Management System (TMS) processes, recommend system improvements, and ensure transportation data accuracy.
• Develop and analyze transportation KPIs, carrier scorecards, cost savings initiatives, and service performance metrics.
• Identify and implement transportation optimization opportunities, including routing improvements, backhauls, and network efficiencies.
• Oversee customer returns, special transportation projects, and plant support shipments to ensure cost-effective execution.
• Manage the Tranz Act freight payment database, including freight invoice approvals, carrier payment issues, and invoice dispute resolution.
• Oversee freight claims, investigations, recovery efforts, and corrective actions to minimize transportation losses and damages.
• Submit and maintain transportation routes and related master data within SAP, ensuring accuracy and compliance.
• Assist with transportation RFP processes, including carrier sourcing, bid analysis, negotiations, and implementation activities.
• Provide leadership for after-hours transportation escalations and ensure critical customer service issues are promptly addressed.
• Train, mentor, and develop logistics personnel while fostering accountability, teamwork, and continuous improvement.
• Support the Director of Customer Experience & Logistics with strategic initiatives, cost reduction projects, and departmental objectives.
• Operate within the core values of respect and care for others.

Note:

The employer reserves the right to change or assign other duties to this position

• General office environment with majority of time using computer

• Maintain compliance with all company policies, procedures and code of conduct
• Comply with workplace uniform requirements and safety gear, when on the plant floor v. office

• Leadership and engagement of team to achieve performance expectations.
• Convey a positive attitude and a sense of curiosity in learning new roles and responsibilities
• Operate with a high set of standards to produce consistent, quality-driven results
• Respect work hours and schedules, timely attendance, and notice requirements for absences or lateness
• Provide backup assistance for other Logistics reps as needed.

• Ten (10) years of experience in transportation, specifically carrier management/procurement or similar environment within a manufacturing environment
• Knowledge of North American transportation practices, procedures and regulations. Knowledge of Domestic Transportation modes including…