Dispatcher School Transportation

Dispatcher – School Transportation About the Position

We are seeking a reliable, organized, and customer-focused Dispatcher to join our transportation team. This is a fast-paced position responsible for coordinating daily school transportation operations, assigning drivers and buses, monitoring routes, responding to unexpected situations, and ensuring students get to and from school safely and on time.

The ideal candidate is a strong communicator who can stay calm under pressure, solve problems quickly, and effectively coordinate drivers, vehicles, schools, families, and maintenance staff.

This is an excellent opportunity for someone with school transportation, dispatch, transportation, logistics, fleet, or customer service experience who enjoys a hands‑on role where every day is different.

• Coordinate and dispatch school bus drivers and vehicles for daily routes, special education transportation, field trips, excursions, and other transportation assignments.
• Ensure all scheduled routes have the appropriate bus and driver assigned.
• Check drivers in and monitor transportation operations during morning and afternoon runs.
• Maintain continuous communication with drivers using two-way radio and dispatch systems.
• Monitor routes and respond quickly to delays, route changes, equipment issues, road hazards, accidents, emergencies, and other transportation concerns.
• Notify schools, customers, parents, and other appropriate personnel regarding late buses, schedule changes, emergencies, or other service issues.
• Provide drivers with route sheets, maps, directions, and other information needed to successfully complete their assignments.

• Assign substitute/spare drivers when regular drivers are absent.
• Assign drivers to special trips and other transportation needs.
• Assign replacement buses when vehicles are out of service.
• Balance driver assignments fairly while minimizing unnecessary overtime.
• Develop and maintain schedules for routes, workload, special trips, driver training, and other transportation activities.
• Review routes and provide guidance to substitute and newly assigned drivers.

• Resolve daily transportation challenges involving driver absences, vehicle availability, scheduling conflicts, route changes, delays, and other operational issues.
• Stay calm and professional when handling time-sensitive or unexpected situations.
• Work closely with schools, drivers, parents, customers, operations staff, and management to resolve transportation concerns.
• Provide clear and timely communication when schedules or transportation plans change.
• Evaluate incidents, complaints, and accidents and assist with determining appropriate solutions or recommendations.

• Work closely with the maintenance team to schedule vehicle repairs with minimal disruption to transportation service.
• Communicate safety concerns and ensure they are addressed in a timely manner.
• Help monitor vehicle availability and coordinate buses that are out of service.
• Support safe and compliant transportation operations.

• Maintain accurate driver records and assist with required annual driver paperwork.
• Compile and maintain transportation data, including incident reports, inspections, student counts, passenger misconduct, mileage, and other operational information.
• Assist with reports and documentation required for internal operations and applicable state and federal requirements.
• Assist with interviewing candidates, timesheets, department administration, and other duties as needed.
• Train and assist staff in the use of dispatching systems, policies, and procedures.
• Participate in meetings, training sessions, orientations, and other department activities.
• Assist with driver orientations and required training or certification activities.
• Make recommendations regarding transportation procedures, staffing, scheduling, and operational improvements.
• Provide backup support by driving a school bus or other district vehicles when needed and assigned.
• Perform other related duties as assigned.

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