Evening Shift Operations Manager, Aviation

** Overview*
* Under the direction of the General Manager or Senior Field Operations Manager, the Operations Manager is responsible for the day-to-day oversight of airport transportation operations at O'Hare International Airport. This role leads overnight operations, coordinates employee shuttle routes and bus availability, supports service reliability across Terminal 5 and assigned gates, and ensures that all service, safety, security, and client requirements are met.

The position requires a hands-on leader who can manage approximately 25-30 employees on a shift, respond quickly to service interruptions, communicate clearly, and make sound decisions in a fast-paced, 24-hour airport environment.

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Schedule:

_  4:00 p.m. to 12:30 a.m. schedule, including weekends and holidays

** Benefit Information:*
* ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Frontline ()

** Responsibilities*
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* Essential Functions:

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* + Own the day-to-day operation of assigned airport transportation services, including employee and passenger shuttle routes serving Terminal 5, G19, K19, M13, parking areas, and other assigned operating locations.

+ Lead the 4:00 p.m. to 12:30 a.m. shift and provide strong management coverage during evenings, weekends, holidays, peak travel periods, and service interruptions.

+ Supervise, coach, and direct approximately 25-30 employees per shift while coordinating with the broader 24-hour team of approximately 60 employees.

Review the operations board at the start of each shift to confirm current and upcoming lines are fully staffed and covered; identify gaps and take immediate action to maintain service.

+ Monitor bus availability, vehicle readiness, route coverage, and maintenance-related interruptions; escalate issues promptly and develop safe contingency plans when buses or routes are unavailable.

+ Ensure shuttle runs operate on time and according to schedule, including frequent employee transportation and increased passenger-transfer activity during peak evening operations.

+ Serve as a primary point of contact for client concerns, delays, missed buses, route disruptions, and other operational issues; communicate timely updates to the Account Manager and senior leadership.

+ Conduct safety audits, reinforce safe work practices, and support accident investigations, documentation, corrective actions, and follow-up as required.

+ Ensure compliance with ABM policies, airport rules, federal security requirements, OSHA standards, drug and alcohol requirements, and applicable transportation procedures.

+ Maintain accurate reports, spreadsheets, work records, schedules, incident documentation, and other operational information required by the client and ABM leadership.

+ Use email, spreadsheets, PowerPoint, work-order or reporting systems, and other computer tools to communicate information and prepare professional, presentable reports.

+ Manage labor, uniforms, supplies, equipment, and other resources responsibly while supporting service-level agreements, contractual requirements, and financial goals.

+ Support hiring, onboarding, training, coaching, performance management, attendance follow-up, and employee engagement in partnership with leadership and Human Resources.

+ Respond to emergencies, inclement weather, layovers, special events, staffing shortages, and other irregular operations; adjust schedules and priorities while maintaining safe, reliable service.

+ Build effective working relationships with airport representatives, airline contacts, vendors, maintenance teams, security personnel, and other stakeholders.

+ Perform other duties as assigned to support safe, efficient, and customer-focused airport transportation operations.

** Qualifications*
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* Qualifications:

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Education:

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+ High school diploma or GED preferred.

+ Valid Commercial Driver's License (CDL) required. A CDL permit alone does not meet the requirement.

Experience:

+ Prior airport experience is required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.

+ Previous supervisory or management experience leading a high-volume, time-sensitive, or transportation-focused team.

+ Experience driving or overseeing buses, shuttles, or other commercial passenger vehicles strongly preferred.

+ Basic computer proficiency, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.

+ Strong communication,…