Maintenance Technician

We are Optimum, a leader in connectivity solutions. We are seeking driven professionals to join our team and enhance lives by providing reliable, high-speed connectivity.

Under general supervision, a Maintenance Tech III will repair and maintain fiber and coaxial transport and distribution cable services, support headend electronics, troubleshoot from headend to customer devices, mentor lower-level technicians, and exceed customer needs.

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion
• Other tasks may be assigned, as needed to support the infrastructure and team

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid driver’s license in good standing within the state of current residence; ability to meet DOT driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT medical card and valid CDL where applicable; must comply with all applicable DOT requirements.
• Qualified to obtain all necessary licenses in the state where installing/servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• BDS & BTS certification preferred
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, including the Rolt, backup and distribution of plant
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
• Experience working with ISP or "Hot Hands" for ISP
• Experience and/or knowledge of OSP Construction tasks
• Physical assessment required; must pass assessment of physical demands

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.