Systems Support Specialist

About the Role

The Chicopee plants provide printing services for WSJ, Barron’s and the NY Post. The plant technician maintains and troubleshoots all production equipment across the three primary operating areas: the plateroom, press/reel room, and mailroom. You will also perform desktop services normally handled by IT in other Dow Jones facilities, such as equipment upgrades, virus and software upgrades, and equipment backups to maintain mission‑critical systems.

You will be based in Chicopee, Massachusetts and report to the Technology Service Manager.

• Troubleshoot and repair industrial machinery, including PLC and relay controls, variable speed drives, and pneumatic controls.
• Use basic electrical and electronics knowledge in accordance with Ohm’s law and employ electrical test equipment, including a VOM meter and oscilloscope.
• Provide PC support, including Windows operating system and basic networking.
• Be willing and able to work nights, weekends, and holidays.

• 3–5 years of electro‑mechanical experience.
• Prioritization and time‑management skill sets.
• Ability to communicate effectively, both written and orally.
• A technical degree, or equivalent military training, or related work experience.

• Comprehensive Healthcare Plans.
• Paid Time Off.
• Retirement Plans.
• Comprehensive Medical, Dental and Vision Insurance Plans.
• Education Benefits.
• Paid Maternity and Paternity Leave.
• Family Care Benefits.
• Commuter Transit Program.
• Subscription Discounts.
• Employee Referral Program.

Location: Chicopee, Massachusetts

Employment Type: Full time

Salary Range: $70,000 – $85,000

Pay Type: Base + bonus (targets determined by market benchmarks and individual contributions).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. EEO/Disabled/Vets.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in the job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at ta Please put “Reasonable Accommodation” in the subject line.