Revenue Operations Manager - Quote to Cash; QTC

Position: Revenue Operations Manager - Quote to Cash (QTC)
## Revenue Operations Manager
- Quote to Cash (QTC)
Apply remote type:
Hybrid (8 days/month) locations:
USA
- Riverwoods, IL:
USA
- Washington, DC:
USA
- Coppell, TX:
USA
- Columbus, OH:
USA
- Minneapolis, MNtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R0058340
** About the Opportunity
** We are executing a commercial transformation in our EHS & ESG business unit which sells complex solutions to Fortune 500 companies navigating environmental reporting, process safety, and operational risk. This role owns the Pipeline to Bookings domain: the processes, tools, and governance that take an opportunity from qualified pipeline through close, quoting, and into the installed base.

Two strategic imperatives make this role uniquely high impact right now. First, we are in the early stages of optimizing our forecasting process and need dedicated ownership to drive adoption and accuracy. Second, we are transitioning our product strategy from point solution sales to an integrated platform with AI orchestration, a shift that has direct implications for how we price, quote, and renew.

If you are energized by process complexity and commercial transformation, this role is for you.
** What You Will Own
**** Pipeline Governance & Forecast Enablement
*** Govern the opportunity management process, stage definitions, gating criteria, CRM field standards, revenue type classification, and closed-lost taxonomy building on existing frameworks and closing gaps.
* Own forecast enablement: drive adoption of the forecasting process, improve accuracy by incorporating deal health signals and risk factors, and build the cadence and data hygiene that gives Sales leadership confidence in the number.
** CPQ, Deal Desk & Pricing Infrastructure
*** Design and refine the technology-based Deal Desk workflow across CPQ, CRM, CLM, and ERP in partnership with Business Operations and technical teams. This includes the system logic, routing, and data flow that quoting, approvals, and contracting run on.
* Own successful adoption of optimized workflow, including training and change management for Deal Desk process in Deal Desk/Business Operations, Sales, and leadership.
* Own operational design of the price book and product hierarchy in Salesforce CPQ designing a scalable architecture that supports the company’s transition to an integrated platform model and defining the customer migration process to move existing customers from legacy pricing to new structures.
* Serve as Business Process Owner for all P2B processes within the shared stack (Salesforce, Salesforce CPQ, SAP S/4 HANA), translating business requirements for central IT, owning governance and process adherence, and leading change management across Sales, Finance, and Business Operations.
** Renewals & Revenue Protection
*** Optimize renewals process to streamlined and automated as possible, implementing amendment-based processing, contract consolidation, and proactive workflows that reduce friction and protect incremental revenue.
* Connect renewals to account hierarchies, contact roles, and decision-maker records in Salesforce to eliminate blind spots at critical renewal moments.
* Define and track NRR and GRR as core performance metrics, building the operational discipline and reporting infrastructure required to protect and grow the installed base.
** AI, Reporting & Cross-Functional Collaboration
*** Actively leverage AI tools and agents to automate manual processes, surface deal health signals, and reduce administrative burden on Sales and Deal Desk, with a hands-on, curious approach to emerging tools.
* Partner with central IT to implement reliable P2B reporting; build ad hoc analysis to investigate deal velocity, pipeline health, and forecast variance; lead a regular P2B performance review cadence with Sales leadership.
* Work with the Business Operations team to drive adoption of quoting, renewal, and revenue recognition processes; collaborate with the Top of Funnel Rev Ops Manager on clean funnel hand-offs and with the Sales Enablement Manager on GTM motion implementation.
** What We’re Looking For
**** Required
* ** 5+ years in Revenue Operations or Sales Operations with clear…