Office Administrator

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals

• s:
  Required to be in the office five days a week 8am to

5pmIs punctual and arrives at work on time (8

am)
Answers and transfer calls on a multi-line phone sys

• tem Accepts deliveries, sorts mail, and maintains phone li
• sts Handles sensitive and/or confidential documents and informat
• ion Communicates with the manager and customers on job or deadline iss
• ues Establishes a positive image to both internal and external customers while delivering superior customer serv
• ice Provides administrative support to the Sales Team and Operations Departm
• ent Supports ongoing continuous improvement while developing knowledge of our customer and supplier b
• ase Professionally handles and efficiently routes incoming calls and walk in custom
• ers Assists with customer requests and serves as a resou
• rce Provides internal support to sales team and operations te
• ams Facilitates the execution of timely customer payables and monthly clo
• ses Prints other USM location breakdo
• wns Demonstrates timely execution of accurate customer data input and repo
• rts Operates with integrity and confidentiality while upholding ethical standards of the organizat
• ion Develops accounting-based solutions while implementing new systems, procedures, and internal progr
• ams Sends requested information to customers using established templa
• tes Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consult
• ant Organizes monthly payables and forwards them to the Accounting Departm
• ies Performs customer account setup / database maintena
• nce Expedites customer load breakdown to provide timely information or paym
• ent Executes material breakdown & customer pricing in
• putMust demonstrate competency in all aspects of the job and company objecti
• ves Demonstrate understanding of company policies, rules and train
• ing Other duties as assig

• ics:
  Bilingual (English and Spa
• nish)
  High School Diploma and previous similar position and/or industry exper
• ience
  
  Standard MS Office software usage (Outlook, Excel,
• Word)
  Ability to work in a fast-paced environment, managing multiple prior
• ities
  
  Ability to perform accurate data
• kills
  
  Highly orga
• nized
  
  Experience with industry software preferred, especially knowledge of Shared
• Logic Candidate must pass a pre-employment physical, background and credit c
• heck.
  
  Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the oper

• ments:
  Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted
• above)
  US-SOP-01 United in Safety
• ManualUS-F11 QEH&S
• PolicyUS-SOP-03 Team Member H

andbook

We strive to demonstrate our Core Values in all positions

ormanceUSM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace.

USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team  to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.