Director, Commercial Platforms – Customer Capabilities
Job in
Cicero, Cook County, Illinois, 60804, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-14
Job specializations:
-
Business
Corporate Strategy, Change Management -
Management
Project & Program Management, Corporate Strategy, Change Management, General Management
Job Description & How to Apply Below
- Define the multi-year vision and roadmap for Ingredion’s commercial platform portfolio
- Translate enterprise priorities into scalable capabilities, operating requirements, investment cases and a sequenced growth plan
- Establish product and portfolio practices covering product vision, discovery, roadmaps, requirements, release planning, lifecycle decisions and ownership
- Guide global business strategy and governance for CRM and commercial platforms
- Create consistency and value across customer, sales and service workflows
- Translate Customer Experience and business priorities into scalable knowledge, self-service, transactional, service and automation capabilities
- Lead prioritization, funding recommendations and portfolio trade-offs
- Resolve cross-product dependencies and balance global standards with justified regional needs
- Inspire, coach and develop a global multidisciplinary team
- Build cross-functional partnerships across Commercial, Customer Experience, Sales Operations, Marketing, Customer Service, Innovation, Supply Chain, regional businesses and Digital Technology Solutions
- A bachelor’s degree or equivalent relevant experience; an MBA or advanced degree is an advantage
- Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation
- Track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions
- Strong product-management skills
- Ability to translate business needs into clear workflows, roadmaps, requirements and outcomes
- Experience leading teams and influencing senior stakeholders across functions, regions and technology partners
- Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation
Demonstrates expertise in defining and executing multi-year product strategies and roadmaps for commercial platforms, with a strong focus on customer experience and cross-functional collaboration. Proven ability to lead and develop multidisciplinary teams while managing complex B2B environments and influencing senior stakeholders.
Highest-signal resume keywords- Leadership Experience in B2B Commercial Platforms
- Product Management Skills
- Salesforce Ecosystem Knowledge
- Cross-Functional Collaboration
- Strategic Portfolio Management
- Product Strategy Development
- Roadmap Creation
- Workflow Translation
- Investment Case Development
- Governance and Portfolio Decisions
- Team Leadership
- Influencing Stakeholders
- Coaching and Development
- Bachelor's Degree
- MBA or Advanced Degree (Preferred)
- Commercial Transformation
- Customer Experience
- Digital Product Management
- Matrixed Organization
- Cross-Product Dependencies
- Salesforce
- Generative AI
- Intelligent Search
- Automation Platforms
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