Customer Service Representative Job Cicero area,Illinois USA,Customer Service/HelpDesk

Benefits:

Free uniforms
Opportunity for advancement
Paid time off
Training & development
Bonus based on performance
Competitive salary

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

Answer incoming calls, emails, and messages in a friendly and professional manner
Schedule cleaning services and in-home estimates for new and existing customers
Perform in-home estimates, accurately assessing customer needs and service pricing
Conduct quality checks on completed cleanings to ensure company standards are met
Follow up with customers to address questions, feedback, or concerns
Coordinate schedules between customers and cleaning teams
Maintain accurate customer records and service notes in scheduling software
Assist with administrative tasks and office support
Help grow and retain customers by delivering exceptional service and solutions
Work hours 7am to 3:30pm (with 30 minutes lunch break)

Qualifications

Strong communication and interpersonal skills
Comfortable speaking on the phone and interacting with customers in person
Ability to multitask, stay organized, and manage time effectively
Basic computer skills (email, scheduling software, data entry)
Professional appearance and demeanor (for estimates and quality checks)
Valid driver's license is required
Bilingual (English/Spanish)

* All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.