Retention Customer Success Lead
Listed on 2026-10-01
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
CDW is seeking a Customer Success Manager in Illinois to manage a portfolio of lifecycle repair customers, leading onboarding, ensuring successful adoption, and acting as the main link between customers and internal teams.
You will monitor fleet performance, drive retention and renewals, provide weekly reports, identify growth opportunities, and mentor teammates while collaborating with Sales and Support.
Consider building your career as a Growth & Retention Customer Success Lead at CDW.
Learn more about the Growth & Retention Customer Success Lead role in the description above.
We appreciate your interest in this position.
Join CDW and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Growth & Retention Customer Success Lead role at CDW, based in IL, United States.
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