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IT Support Analyst - First-Line Helpdesk
Job in
Cicero, Cook County, Illinois, 60804, USA
Listed on 2026-07-10
Listing for:
Wintrust Financial Corporation
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Wintrust Financial Corporation in Rosemont, IL, seeks a Support Analyst to provide first-line IT support to employees across the enterprise, via phone, email, or remote sessions. You will handle 25+ incidents daily, document issues, and guide users to timely solutions.
You’ll escalate to L2/L3 when needed, use an ACD-based phone queue, and contribute to a positive, customer-focused environment. Experience with Delinea PAM and tools like Dameware or Log Me In Rescue is a plus.
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