Sales Support Manager

## Sales Support Manager Apply locations:
Illinois time type:
Full time posted on:
Posted 20 Days Agojob requisition :
JR100527"Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their home ownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country.

From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, Flash

CloseSM, MyAccount and the Language Access Program — has earned recognition from Housing Wire, Scotsman Guide, Nerd Wallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at "Job Profile:

Sales Support Manager

Job Description

Summary:

Pay Range: 75k to 95k plus bonus

Job Description:

*
* Summary:

** While system knowledge and mortgage experience are important, the role is ultimately centered around relationship-building, problem-solving, communication, and driving long-term platform adoption with our VPs.The Support Manager role is unique in that it sits between Sales, Operations, Training, and Technology. The individual must be comfortable operating cross-functionally while also building trust directly with producing VPs.
** Key qualities and capabilities critical for success in the role:*
* • Strong communication skills and professional presence.

Ability to lead calls confidently, explain concepts clearly, simplify processes, and adapt messaging based on the VP’s experience level and personality.*
* • Relationship-building mindset
** The role works best when the VP views the Support Manager as a trusted resource and strategic partner, not simply as a help desk or trainer.*
* • Strong platform and workflow curiosity
** Candidates do not need to know every system immediately, but they should naturally enjoy learning technology, troubleshooting issues, and understanding workflow efficiencies.*
* • Organized and proactive follow-up habits
** Support Managers are managing multiple VP relationships simultaneously, often across different phases of onboarding, adoption, troubleshooting, and optimization.*
* • Comfortable working independently
** The role requires a high level of self-direction, accountability, and initiative. Many conversations and support situations are fluid and require judgment calls in real time.*
* • Ability to teach without overwhelming
** A major component of the role is helping VPs adopt tools gradually and practically within their daily workflow rather than overloading them with information.*
* • Strong partnership mentality
** The role works closely with Regionals, Divisionals, Operations, Fulfillment, Onboarding, National Support, Tech, and Recruiting. Collaboration and responsiveness are critical.*
* • Calm problem-solving approach
** Support Managers will frequently encounter operational friction points, urgency, or frustrated users. Remaining composed, resourceful, and solutions-oriented is extremely important.*
* • Adaptability and coachability
** Because the program is still evolving, we need individuals who are comfortable helping shape processes, sharing feedback, and adjusting as the model matures. From a scaling perspective, consistency of messaging and approach will also become increasingly important as we onboard additional Support Managers. We already have strong examples internally of what success looks like, and I plan to continue building structure around training, shadowing, documentation, and best practices to support future growth.

Additional

Job Description

Summary:

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason…