Manager, IT Service Management
Job in
Cicero, Cook County, Illinois, 60804, USA
Listed on 2026-07-13
Listing for:
IDEX Corporation
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Specialist, IT Consultant
Job Description & How to Apply Below
Role Overview
The Manager, Service Now Platform & Service Management is responsible for the strategy, governance, roadmap, and continuous improvement of the Service Now platform and IT Service Management capabilities across IDEX. This role serves as the enterprise owner of the Service Now platform, ensuring platform investments support operational excellence, service delivery, automation, compliance, and future digital transformation initiatives.
What You Will Do- Own the Service Now platform strategy, roadmap, governance model, and overall platform health.
- Establish platform standards, release management practices, and enhancement prioritization.
- Manage Service Now vendors, implementation partners, and support providers.
- Ensure alignment with enterprise architecture, cybersecurity requirements, and business needs.
- 7+ years of IT Service Management, Service Now, or enterprise platform experience.
- 5+ years of Service Now administration, platform ownership, or service management leadership experience.
- Experience with ITSM, CMDB, Discovery, Asset Management, and Service Now governance.
- Experience managing third-party partners and outsourced support teams.
- Health benefits
- 401(k) retirement savings program with company match
- PTO
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