Solution Design Architect

Role Overview

We are seeking a Solution Design Architect to serve in a pivotal role shaping efficient and effective service delivery for our customers. This individual will collaborate closely with Global Services Offer Management and internal CMSO stakeholders to define High-Level Designs (HLDs) that serve as strategic roadmaps for operations teams and tool product managers.

Develop service designs and High-Level Designs (HLDs) aligned with CMSO strategic direction and Global Services goals, Evaluate current and future service delivery and operations processes to design innovative architectures that enhance operational efficiency, and Offer strategic architectural guidance to Services Offer Management to help align service requests with core D&T toolsets.

The ideal candidate brings strong technical and business acumen, strategic vision, and an inclusive approach to cross-functional collaboration.

• Bachelor's degree
• 5+ years of related experience
• Cloud Architecture to design scalable service solutions across AWS, Microsoft Azure, or Google Cloud Platform (GCP)
• ITS & CRM Platforms to leverage SaaS solutions such as Service Now, Salesforce, or Pure Cloud for service delivery
• IT Infrastructure to integrate core networking, storage, and server technology foundations into high-level designs
• Strategic Planning to align long-term technical architectures with business and operational objectives
• Cross-Functional Leadership to build consensus, influence outcomes, and collaborate across technical and non-technical teams
• Technical Communication to present complex architectural concepts clearly to executive leadership and diverse stakeholders

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave