Sr. Manager, Enterprise Payment Systems

Senior Manager, Enterprise Payment Systems Information Technology

Senior Manager, Enterprise Payment Systems Information Technology
· Enterprise Payments Department Information Technology / Enterprise Payments Reports To VP / Director, Information Technology FLSA Status Exempt Job Level Senior Manager

The Senior Manager, Enterprise Payment Systems is accountable for the strategy, architecture, delivery, and day-to-day operations of the organization's enterprise payment processing ecosystem. This leader owns payment platforms, integrations, and supporting infrastructure across all commerce channels — in-store, digital, and contact center — and ensures they are secure, reliable, scalable, and compliant with applicable industry standards. The role leads a cross-functional team of Business Analysts / Product Owners, Software Engineers, and Project Managers, and serves as the primary technology partner for payment processing across business, finance, and operations functions.

The ideal candidate combines deep payment domain expertise with proven people leadership, vendor negotiation skills, and the ability to deliver complex programs in a dynamic retail environment.

Team Leadership & Organizational Development Build, lead, and develop a high-performing team spanning business analysis, product ownership, engineering, and project management disciplines. Define team structure, capacity plans, and role expectations; conduct regular performance reviews and create individual growth plans. Establish and mature a BA/PO function responsible for backlog ownership, requirements definition, and stakeholder alignment. Mentor engineers and delivery leads; champion sound engineering practices, quality standards, and a continuous improvement mindset.

Foster a collaborative, accountable team culture with clear goals, transparent communication, and high engagement.

Payment Platform Strategy & Architecture Own the long-term technology roadmap for enterprise payment processing capabilities across all channels and consumer-facing platforms. Lead architecture decisions for the payments abstraction layer, ensuring clean separation of concerns, vendor portability, and extensibility. Oversee the integration lifecycle for payment processors, acquiring banks, gateway providers, and alternative payment methods. Ensure platform designs meet requirements for high availability, zone-redundant resiliency, horizontal scalability, and graceful degradation.

Govern API design, versioning strategy, and observability standards (logging, alerting, tracing) across payment services.

Payment Processing & Processor Governance Lead enterprise payment processor selection, onboarding, and migration initiatives, managing all technical and commercial dimensions. Own vendor relationships with payment processors, acquiring banks, gateway providers, and terminal manufacturers. Review and negotiate MSAs, SOWs, and SLAs; partner with Legal, Procurement, and Finance on commercial terms and pricing structures. Govern interchange optimization, settlement reconciliation, and dispute / chargeback management processes in collaboration with Treasury and Finance.

Point-of-Sale & Terminal Hardware Define and execute the strategy for in-store payment terminal infrastructure across a large, multi-location retail footprint. Manage PCI PTS compliance lifecycle for terminal hardware; lead hardware refresh, certification, and large-scale deployment programs. Oversee EFT software deployments, POS payment integrations, and pin pad certification activities in partnership with delivery vendors.

PCI Compliance & Payment Security Ensure all payment systems, integrations, and data flows maintain PCI DSS compliance; own scope definition and reduction strategies. Drive adoption of tokenization, point-to-point encryption (P2PE), and network segmentation to minimize cardholder data exposure. Partner with the CISO, IT Compliance, and Internal Audit teams on audit readiness, SAQ/ROC processes, and remediation of findings. Identify and mitigate operational, technology, and fraud risks associated with payment processing across all channels.

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