Senior Success Architect – Multiple Openings

• Partner with strategic and high-priority customers to assess Industry Cloud implementations
• Deliver recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption
• Serve as a subject matter expert across designated Industry Clouds
• Provide proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices
• Communicate complex technical concepts to technical teams and executive leadership
• Identify capability gaps and design inefficiencies
• Recommend product enhancements or creative custom solutions
• Tailor Success Architect playbooks to Industry Cloud customer challenges
• Collaborate with internal and external partners to drive customer success and product improvement
• Resolve immediate technical challenges with support engineers and identify root causes
• Partner with customer success managers on strategic guidance and long-term technology health
• Liaise with product teams to surface customer feedback for product improvements
• Assess system performance, optimize efficiency and reliability, identify risks, and recommend improvements
• Provide data-driven insights on customer success stories and industry trends

• 5+ years of experience in software, system, or enterprise architecture
• Expertise in Salesforce products, platform capabilities, technical governance, and best practices
• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure
• Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics, and security best practices
• Ability to assess business objectives, propose solution options, and drive stakeholder alignment
• Strong written and verbal communication skills
• Ability to present complex technical concepts to business and executive audiences
• Skill in creating clear, visually compelling design documents
• Proven ability to lead discussions, influence decision‑making, and advocate for best practices
• Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
• Ability to provide data-driven insights on customer success stories and industry trends
• Passion for continuous learning and emerging technologies
• Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations
• Ability to design scalable, high-performance Salesforce architectures, including Large Data Volume considerations
• Hands‑on experience with Apex, Visualforce, and Lightning Web Components
• Familiarity with Salesforce governor limits and efficient code execution practices
• Proficiency in data models, validation rules, and data governance
• Experience with data import/export, ETL tools, REST/SOAP APIs, middleware, and Mule Soft
• Understanding of APIs, middleware, and event‑driven architectures
• Experience with OAuth, Platform Events, External Objects, and Salesforce Connect
• Omni Studio experience highly desirable
• Highly desired certifications:
  Salesforce Admin, Salesforce Advanced Admin, Certified Architect credentials, Platform App Builder, Platform Developer 1, and an Accredited Professional credential in an Industry Cloud specialization
• Bilingual Spanish or Portuguese is a plus but not required

Demonstrates expertise in Salesforce products and architecture, with a strong focus on technical governance, solution design, and customer success. Capable of delivering data-driven insights and optimizing system performance while effectively communicating complex concepts to diverse audiences.

• Salesforce Architecture Design
• Enterprise Application Integration
• Data Governance and Management
• Technical Communication Skills
• Large-Scale Implementation Experience

• Apex
• Visualforce
• Lightning Web Components
• Data Models
• Validation Rules
• ETL Tools
• REST/SOAP APIs
• Middleware
• OAuth
• Platform Events

• Strong Written Communication
• Influencing Decision‑Making
• Problem‑Solving
• Stakeholder Alignment
• Continuous Learning

• Salesforce Admin
• Salesforce Advanced Admin
• Certified Architect Credentials
• Platform App Builder
• Platform Developer 1

• Industry Cloud
• SaaS
• PaaS
• Multi‑Tenancy
• Multi‑Tiered Infrastructure
• Technical Governance
• Application Lifecycle Management
• Customer Success
• Feature Adoption
• Data-Driven Insights

• Salesforce Products
• Mule Soft
• Omni Studio
• Data Import/Export Tools
• Event‑Driven Architectures