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Technical Support Specialist - SaaS & Escalations
Job in
Cicero, Cook County, Illinois, 60804, USA
Listed on 2026-08-07
Listing for:
Flywire
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Flywire is seeking a CS1 specialist to be the first line of support for hospitality/e-commerce customers. You’ll triage tickets, troubleshoot with logs and internal tools, and document steps for engineering.
The role emphasizes building technical support skills, clear customer communication, and contributing to SOPs and knowledge bases. Ideal candidates have 2+ years in a tech support role, experience with Zendesk and Data Dog, and strong communication.
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