Entry Level Technical Support Analyst

Job Description Position Summary

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients

As a Technical Support Analyst, you will provide support to retail customers and business users to make TOGA Technology an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

TOGA Technology is an excellent place to collaborate in a fast-paced environment.

Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs

• Previous experience working in a call center or help desk environment preferred
• Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
• Excellent communication and customer service skills
• Knowledge of Windows and Office 365
• Knowledge of CSP and Microsoft Partner Center
• Managing several priorities in an ever-changing environment
• Plan, develop, and implement training on products and sales techniques
• Strong verbal, written, and presentation skills
• Reliable transportation to the office on weekdays
• Any certifications such as A+ or MTA preferred

• Must be organized and self-motivated
• High energy personality
• Ability to motivate team members to meet or exceed expectations through positive reinforcement
• Goal oriented

• Responsible for maintaining a professional relationship with clients
• Proprietary troubleshooting techniques to resolve a customer’s technical issues
• Deliver service and support to end-users via phone
• Documenting call history for service events
• Have a working knowledge of client processes

• $16-18/hr base on Experience and Qualifications
• Paid time off
• Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
• Paid training and advancement opportunities

TOGA Technology proud to be an Equal Employment Opportunity and Affimative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here’s what we do:

• Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.
• True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.
• Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.
• TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.
• Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture:
We’re positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today