Learning & Development Specialist

At Well Now Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. Join us in providing exceptional healthcare services and making a difference in our communities. Well Now has over 150 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we are continuing to grow! Regardless of how quickly Well Now grows, the company is committed to keeping its promise of offering exceptional healthcare in a convenient, caring atmosphere.

Well Now is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health.

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses:
Aspen Dental, Clear Choice Dental Implant Centers, Well Now Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

The Field Learning and Development Specialist develops, designs, and delivers targeted training programs tailored for specific positions. This role ensures team members have the tools and knowledge necessary to meet performance expectations and provide safe, effective patient care. The Field Learning and Development Specialist collaborates closely with field leaders to create and refine training materials, instructional content, and manuals, while promoting key business initiatives through engaging and effective learning experiences.

• Design & Development:
  Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based. Uses tools such as Articulate Storyline/Rise, Camtasia, and Microsoft Office/PowerPoint. Design and deliver training for all team members, ensuring content is role-specific and aligned with organizational goals. Maintain the accuracy and consistency of training materials by seeking prior approval for changes or new content from SME, ELT, and Legal.
• Facilitation:
  Facilitate specialized VILT sessions such as DOT BAT, Urine Collection, DOT guidelines, EPS, Spirometry, POC testing, OSHA compliance, QA protocols, and other management-requested topics, delivered virtually to team members across all markets. Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.
• Administrative Support:
  Assist with project management tasks, including building and updating detailed project plans. Assess current training and data to recommend new trainings, updates, development tools, and applications. Support department goals and priorities by tracking training records, reporting on program progress, and coordinating logistics for VILT sessions.

• Drive for Results — consistently pushes self and others to meet and exceed goals.
• Ethics and Values — adheres to a strong set of core values and beliefs, consistently.
• Adaptability — maintains effectiveness amid shifting priorities, structures, or requirements.
• Communication — conveys information clearly across media in a way that engages and is retained.
• Quality Orientation & Work Standards — holds self and others to high standards, checking work carefully and taking ownership of outcomes.

• Proven ability to work independently and collaboratively within a team environment.
• Experience in instructional design, learning and development…