Manager, Contract Administration, Operations

• Manage the Enterprise Contract Administration unit responsible for drafting, vetting, and filing group, retail member, employer, and government documents
• Manage employer contract negotiations, signature tracking, custom provisions, document maintenance, and version control
• Provide subject matter expertise on employer and member documents, including certificate booklets, ASAs, and BPAs
• Manage updates to member and employer masters to ensure compliance with policies, regulations, and Blue Card language
• Oversee creation and historical maintenance of standard and custom certificate language according to statutory requirements and internal policies
• Hire, train, manage performance, administer pay, manage budgets and change, and support succession and talent management
• Lead special projects and legislative task forces
• Prepare and communicate performance management reports and issue resolution
• Ensure policy and procedure deviations are reviewed and approved
• Assist with responses to Department of Insurance or legal inquiries
• Communicate professionally with coworkers, management, customers, and other stakeholders
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program, and other applicable policies
• Maintain confidentiality and communicate with management regarding assigned responsibilities

• Bachelor's degree and 5 years of health insurance contract operations experience plus one year of management experience OR 9 years of health insurance contract operations experience plus one year of management experience
• Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements
• Analytical and reporting skills
• PC proficiency including Microsoft Office Suite
• Project management skills
• Customer service experience and acumen
• Leadership skills
• Verbal and written communication skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and resolve issues
• Flexibility to work in Chicago, Illinois or Richardson, Texas

Demonstrates expertise in health insurance contract operations, including drafting and managing employer contracts, compliance with regulations, and effective leadership in team management. Proficient in analytical reporting and project management to support organizational goals.

• Health Insurance Contract Operations
• Contract Negotiation
• Project Management
• Leadership Skills
• Analytical Skills

• Contract Drafting
• Document Management
• Compliance Management
• Performance Management
• Analytical Reporting

• Verbal Communication
• Written Communication
• Customer Service
• Relationship Building
• Flexibility

• Health Products
• Underwriting Requirements
• Funding Arrangements
• HIPAA Compliance
• Diversity Principles

• Microsoft Office Suite