Sales Associate Hawthorne Works, Cicero, IL

Position Summary

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management.

• Builds customer relationships by demonstrating a strong sense of customer service by assisting all customers in a professional, courteous, reliable, attentive, honest and responsive manner.
• Identifies customer needs and provides knowledgeable assistance to help customers select the product(s) that meet their needs.
• Displays basic fashion and trend knowledge and sells appropriate merchandise while maintaining DTLR standards and building relationships.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude toward job and company.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assists Store Manager with monitoring and identifying loss or inconsistencies in the store to achieve shrink goals at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports training of all employees in selling and merchandising techniques.
• Actively seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft.
• Follows loss prevention policies and security procedures.
• Enforces and follows proper point of sale procedures.
• Balances all money taken in during assignment and works with store management to investigate discrepancies.
• Keeps management informed of important developments, potential problems and related information necessary for effective management.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.
• Excellent command of the English language to communicate with management, customers and other employees.
• Demonstrated leadership and the ability to work under minimum supervision.
• Ability to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and business needs.
• Basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team and handling responsibility, with understanding of street lifestyle customer needs.
• Willingness to work in multiple stores in the assigned district.

• Ability to stand for extended periods, lift, carry, push/pull up to 50 lbs.
• Ability to work extended hours during critical project phases and in a fast‑paced, dynamic environment with flexibility.
• Reliable transportation.

Sales Associate (Full‑Time) pay range: $16.40 – $17.40 per hour. Eligible for company 401(k) plan.

A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position and are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.