Mobile Associate, Store-in-Store

Job Summary

Mobile Experts, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They act as ambassadors, creating energy and excitement around our products and services.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Recommend wireless solutions and onboarding solutions centric to helping customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Partner with home store locations to properly/on‑board customers, perform skill practice, knowledge sharing, store operations, opening and closing procedures.
• Exhibit customer obsession, passion, friendliness, and engagement with customers, building rapport, trust, and loyalty with every interaction.
• Proactively reach out to potential customers to drive sales activity in your location.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Build relationships with nearby leadership and teams to help support the customer experience from account setup, to device support and account servicing.

• High School Diploma/GED (Required)

• 6 months of Customer Service and/or Sales Experience in a retail environment (Preferred).
• 30 days T‑Mobile Mobile Associate Experience (Required).
• Customer Satisfaction:
  Passionate customer advocate who balances customer experience with performance goals (Required).
• Team Building:
  Desire to be part of the T‑Mobile store team, willingness to learn and share practices (Required).
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No

• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training pay. Post training, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000 per year.

The benefits package includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, tuition assistance, childcare subsidy, and more. For more details, visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.