Field Service Technician- Il

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Full Time US

4 days ago Requisition

Salary Range: $26.00 To $26.00 Annually

Job Title:

Field Service Technician

Department:
Field Services

Job Status:
Full-time

FLSA Status:

Hourly

Reports to:

Field Services Supervisor

Job Type: Administrative

Amount of

Travel Required:

Regional Technician - 60-70% Travel Technician - 100%

Work Schedule:

Traditional & On-call

Responsible for initial triage and solution identification for outages and other disruptions at Pro-Vigil installations. Responsible for helping clients install, repair, and maintain equipment. Duties also include troubleshooting equipment, advising customers on its use, and building customer relationships.

Reasonable Accommodation Statement

To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to help qualified individuals with disabilities perform the essential functions.

Essential Functions Statement(s)

• Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems.
• Pre-test units before installation.
• Remove units upon completion of a job.
• Travel to customer sites to provide on-site service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known.
• Partner with Sales Reps on work status.
• Work closely with leadership on open/completed jobs.
• Provide exceptional customer service along with quality performance.
• Properly record all required information on data devices and/or work orders.
• Operate Company vehicles safely and responsibly. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
• Utilize and become proficient with tasks, tools, test equipment, and information that will enhance business results.
• Perform on-call duties and responsibilities as required of all field service technicians.
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Update every ticket within SLA.
• Complete inventory counts weekly.
• Metrics: CSAT;
  Last Assignment to Resolution Time;
  Repair Rate; % Tickets Completed by Tech.
• Thorough understanding of mobile troubleshooting with a minimal need for IT support on mobile tickets.
• Performs job safely with respect to others, to property, and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.
• Perform other duties as requested by the supervisor.

Competency Statement(s)

• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral
  - Ability to communicate effectively with others using the spoken word.
• Accountability
  - Ability to accept responsibility and account for his/her actions.
• Working Under Pressure
  - Ability to complete assigned tasks under stressful situations.
• Self-Confident
  - The trait of being comfortable in making decisions for oneself.
• Decision Making
  - Ability to make critical decisions while following company procedures.
  
  Coaching and Development
  - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Change Management
  - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

Education:

• High School diploma or GED equivalent.

Experience:

• Minimum one year of experience as a Field Technician I
• Experience installing CCTV equipment, including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required).
• A sound troubleshooting thought process, close attention to detail, and a customer-focused mentality.
• A self-starter who is career-minded and motivated to advance within the organization

Computer

Skills:

• Ability to use Pro-Vigil computer and software such as Microsoft (Excel, Word, Outlook, etc.) and…