Application Development Senior Advisor- Hybrid

Cigna‑Evernorth Services Inc. is looking for an Application Development Senior Advisor in Chicago, IL to develop and support conversational call flows that align with business and program objectives.

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.
• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
• Build, configure and implement CAI applications. Design user experience for multimedia applications.
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
• Identify and address any issue that affects the integrity of the application (e.g., cross‑capability/release issues).
• Collaborate and interact directly with design, business and technology partners.
• Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support‑maintenance.
• Create and maintain quality code.
• Ensure defect‑free programming consistent with standards.
• Provide code maintenance and support during testing cycles and post‑production deployment and participate in reviewing peer coding.

• Master’s degree in Computer Science or related field and 3 years of experience in Conversational AI Development/IVR Application Development.
• Or a Bachelor’s degree and 5 years of experience.
• Experience with Genesys;
  Java Development including VXML and client backend integration;
  Jira or similar tools;
  Cyara or similar tools;
  Confluence or similar tools;
  Voice and digital domain testing tools such as Hammer;
  Spring/Spring Boot;
  RestAPI;
  Microservices;
  MongoDB;
  Kafka;
  RabbitMQ;
  Redis;
  PostgreSQL;
  OracleSQL;
  Jenkins; JUnit; monitoring instrumentation using Splunk and Grafana; KOREPlatform; and Nuance.

Salary Range: $153,317 – $203,600. For this position, the anticipated annual salary is $122,200 – $203,600 USD, depending on experience and location. The role may be eligible for an annual bonus plan. Hybrid work schedule is expected. If the employee works at home, the internet connection must be provided by a cable broadband or fiber optic service with speeds of at least 10

Mbps download and 5

Mbps upload.

• Medical, vision, dental, and well‑being and behavioral health programs.
• 401(k) plan.
• Company‑paid life insurance.
• Tuition reimbursement.
• Minimum 18 days of paid time off per year.
• Paid holidays and leaves of absence.

Cigna Group is dedicated to improving the health and vitality of the lives it serves through its divisions Cigna Healthcare and Evernorth Health Services. The company focuses on supporting whole‑health care and driving growth and improvement.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

If you need a reasonable accommodation to complete the online application process, please email  for assistance. This inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. The states include Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington.