HVAC Technician

Job Description

The HVAC Field Service Expert is responsible for delivering exceptional service,
diagnosing heating and cooling issues, presenting solutions, and completing work
according to Company Standard Operating Procedures (SOPs). This role requires
strong technical skill, excellent communication, and strict adherence to company
processes.
This document outlines the core expectations for the role. Additional duties may be
assigned as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
DAILY EXPECTATIONS
Professionalism & Readiness

• Arrive at your scheduled job well groomed, in proper uniform, and ready to Win
The Day by 7:00 AM.

• Call your first customer the evening before to confirm the appointment and ensure
you can arrive by 7:00 AM.

• Check in with dispatch if required.

QUALIFICATIONS & REQUIREMENTS

• Valid driver's license with acceptable driving record

• HVAC experience required; licensing/certifications as required by state law
(Journeyman)

• Ability to follow detailed SOPs and company processes

• Strong communication and customer service skills

• Ability to lift, carry, and maneuver equipment and materials

• Professional appearance and demeanor

• Commitment to Company culture of integrity, respect, and excellence

CORE COMPETENCIES

• Professionalism:
Represents Company with pride and integrity

• Technical Skill:
Accurate diagnostics and quality workmanship

• Communication:
Clear, respectful, and consistent with customers and team

• Process Discipline:
Follows SOPs, scripts, and company systems

• Customer

Experience:

Creates a positive, trustworthy service experience

• Accountability:
Owns results and maintains high personal standards

PHYSICAL REQUIREMENTS

• Ability to stand, walk, kneel, climb, and lift up to 75 lbs

• Ability to work in attics, crawlspaces, and confined spaces

• Ability to work in varying weather conditions

Meet Your Recruiter

Christy Wylie
Staffing Manager

Christy has been in the staffing industry since 2005 and joined the American Staff Corp team in Claremore in 2018 as a Staffing Professional. In 2023 she was promoted to Staffing Manager overseeing the operations in Claremore and Pryor, Oklahoma. Christy has a strong focus on the relationships between her clients and the candidates she works with. She is highly involved in the Claremore community and is passionate about helping people succeed and will go the extra mile for you.

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