Service Manager

Service Manager | Multifamily Maintenance Leadership | Claymont & Wilmington, DE

Lead a Team. Drive Results. Make an Impact.

Morgan Properties is seeking a hands-on Service Manager to oversee maintenance operations at our Wood Acres (178 units) and Longview (90 units) apartment communities. This is an excellent opportunity for a skilled maintenance leader who takes ownership, develops team members, and is passionate about delivering exceptional service to residents.

We're looking for a leader who leads by example, embraces challenges, values teamwork, and takes pride in maintaining communities to the highest standards. If you're a motivated maintenance professional who enjoys mentoring others while remaining actively involved in day-to-day operations, we want to hear from you.

• Lead and oversee daily maintenance operations across both communities
• Develop and execute production schedules, preventive maintenance programs, and capital improvement projects
• Supervise, coach, and support a team of Maintenance Technicians, fostering growth, accountability, and strong performance
• Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, and general building systems
• Provide hands-on support with repairs and service requests when needed
• Manage work order completion, apartment turns, and maintenance priorities to ensure exceptional resident satisfaction
• Coordinate vendors and contractors while ensuring quality workmanship and timely project completion
• Maintain inventory levels and efficiently manage maintenance materials, tools, and supplies
• Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to ensure company standards are met
• Partner closely with office teams to provide proactive communication and a superior resident experience
• Support emergency response efforts, including participation in the on-call rotation and weather-related events such as snow removal operations
• Promote a culture of safety, respect, continuous improvement, and customer-focused service

• Pay Range: $31.00 – $34.00 per hour
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including holidays and sick leave
• Professional development and advancement opportunities within a growing organization

• Monday – Friday: 8:00 AM – 4:30 PM
• Paid rotating on-call participation required
• Availability to respond to emergency situations and weather-related events
• Schedule subject to change based on business needs

• 2+ years of maintenance leadership or management experience
• 4+ years of multifamily maintenance experience or a comparable technical background
• Strong expertise in HVAC, plumbing, carpentry, appliances, and general maintenance operations
• HVAC Certification required; boiler experience preferred
• Proven ability to lead teams, manage priorities, and drive operational performance
• Experience managing work orders, preventive maintenance programs, inventory, and vendor relationships
• Strong communication, organizational, and problem-solving skills
• Commitment to delivering outstanding customer service and resident satisfaction
• Experience utilizing smartphone applications, Microsoft Teams, email, and other technology tools
• Active and valid driver's license with reliable transportation
• Ability to thrive in a fast-paced environment while maintaining a positive, solutions-focused attitude

Note:

Get To Know Us information and company background were removed to focus on the role, responsibilities, and qualifications.