Chief Engineer

Job Overview

Manage the engineering/maintenance operations of the hotel to ensure the safety and comfort of hotel guests and employees and to ensure compliance with all Brand and federal, state, and/or local regulatory and inspection requirements. May have responsibility for the Loss Prevention function.

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Monitor budget and control expenses within all areas of the department; participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.
• Establish and maintain procedures to (1) secure inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.; (2) replenish supplies and inventory in a timely and efficient manner; and (3) minimize waste.
• Recommend and/or initiate salary, disciplinary, or other staffing/human‑resources‑related actions in accordance with company rules and policies; alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Educate/train employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations; inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Promote teamwork and quality service through daily communication and coordination with other departments; communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.
• Interact with outside contacts: guests, vendors, contractors, regulatory agencies and other contacts as needed.
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Determine security requirements necessary to protect hotel property, employees and guests, and/or manage the relationship with a third‑party security firm.
• Work with corporate product managers, engineers and/or outside architects regarding renovations and other projects; contact contractors for bids and meet with construction supervisors to ensure timely completion of projects within budget and establish future maintenance commitments.
• Assist with other duties as assigned and may serve as “manager on duty” as required.
• Manage the daily activities of the department: plan and organize work, communicate goals, schedule employees to ensure proper coverage, and enforce policies and procedures.
• Maintain and repair the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning, ventilation, water treatment systems, and swimming pools (if applicable).
• Ensure execution and achievement of the hotel’s preventive maintenance program goals (e.g., Holi Kare, Crowne Kare, Suite Kare).
• Ensure that tools and equipment are prepared and operational for the following day’s work.

• Some college or advanced vocational training plus four years of experience in general building maintenance and/or construction including supervisory experience; or an equivalent combination of education and experience.
• Hotel experience preferred.
• Professional certification and license if required by law.
• Physical ability to carry, lift, push and/or pull items weighing up to 100‑300 pounds; frequently stand, move, handle objects and equipment; frequently bend, stoop, kneel, climb and crawl.
• Specialized expertise in plumbing, electrical, mechanical and carpentry fields;
  Level 3 EPA Certification, HVAC and refrigeration certificates, licensed plumber and/or journeyman status for electrician and carpenter may be required.
• Strong verbal and written communication skills; ability to interact with guests, employees and third parties reflecting highly on the hotel, brand and company.
• Mathematical skills: basic math, budgeting, profit/loss concepts, percentages and variances.
• Problem‑solving, reasoning, motivating, organizational and training abilities.
• May be required to work nights, weekends and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.