Manager of Maintenance, Multi-Family

Manager of Maintenance, Multi-Family

This role is on-site across multiple properties and includes hands-on custodial and maintenance duties alongside managerial responsibilities.

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

Position Summary:

The Manager of Maintenance, Multi-Family will be responsible for leading and managing the overall maintenance operations of a senior and family multifamily housing portfolio of 500 + units that includes LIHTC (Low-Income Housing Tax Credit), HUD Section 8, HUD 202, NSPIRE (REAC), and other affordable housing programs. This role requires a driven, proactive, and highly skilled professional who will take full ownership of the hands-on maintenance and upkeep of their assigned property, while also supervising and coordinating maintenance staff and operations across multiple properties within the portfolio.

• Complete work orders, custodial, and ensure the proper upkeep, safety, and functionality of assigned building.
• Oversee day-to-day maintenance operations for a portfolio of multifamily affordable housing properties.
• Perform hands-on repairs and maintenance (electrical, plumbing, HVAC, carpentry, appliances, etc.) as needed.
• Support maintenance team members with unit turnovers(make-readies), routine building upkeep and custodial duties across various multifamily sites.
• Ensure timely completion of service requests and work orders of high quality and resident satisfaction.
• Coordinate preventive maintenance programs to extend the life of building systems and equipment.
• Conduct regular inspections of buildings, grounds, and equipment for hazards and ensure safety compliance.
• Collaborate with contractors, vendors, inspectors to schedule repairs, and inspections
• Ensure all building certifications are completed and current for backflow test, sprinkler test, fire extinguishers, boiler certificates and playground equipment.
• Complete a pre walk prior to all LIHTC, NSPIRE and Section 8 inspections to ensure that all units pass inspections
• Perform and coordinate the cleaning out of vacant units to prepare for a unit turn
• With property management determines scope of work to complete unit turns
• Other duties as assigned

• Supervise, train, and evaluate maintenance staff across the portfolio.
• Schedule and delegate work orders, emergency calls, and project tasks.
• Coordinate on call after hours emergency schedule
• Foster a strong team culture of accountability, professionalism, and resident-centered service.
• Manage inventory of tools, parts, and supplies ensuring availability and proper usage.
• Coordinate with Maintenance Inventory Manager for parts and supplies

• Maintain units and building systems in compliance with HUD, NSPIRE, LIHTC, and Section 8 physical standards.
• Prepare units for move-ins, including quality control on make-readies and ensuring units meet all program requirements.
• Assist in preparation for agency inspections (e.g., NSPIRE, MOR, LIHTC, and Section
  8) and correct any deficiencies promptly.
• Ensure proper documentation and tracking of work related to compliance and audit standards.

• Collaborate with property management and stakeholders to schedule and execute maintenance projects.
• Provide regular updates and reports on maintenance activities, issues and progress to management and team members
• Respond to urgent maintenance requests and ensure timely resolution.

• High School Diploma or equivalent
• Minimum 5 years of combined maintenance and custodial experience with 2 years in a supervisory role. Experience with LIHTC, HUD 202 and or Section 8 properties is required. LIHTC, NSPIRE and Section 8
• Technical
  
  Skills:
  
  Proficiency in building systems (HVAC, electrical, plumbing, etc.). Certifications in HVAC, EPA, or related trades are a plus.
• Regulatory Knowledge:
  Strong understanding of affordable housing program regulations (REAC, NSPIRE, UPCS, HQS, LIHTC compliance).
• Communication:
  Strong interpersonal and written communication skills. Ability to interact professionally with residents, staff, vendors, and regulatory agencies.
• Technology:
  Familiarity with maintenance tracking systems, property management software, and mobile work order platforms a plus.
• Licenses/Certifications:
  
  Valid driver's license. Certifications in HVAC, EPA 608, CPO, or similar preferred.
• Availability to work flexible hours, including evenings, weekends, and on-call shifts as needed

• Must have reliable transportation, valid driver's license, current automobile insurance, and acceptable attendance record.

• High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self
  -motivation, team motivation, and results oriented.